> Departments that run a 24/7 hotline shouldn't have to publish a person's cell number or maintain a phone tree in a spreadsheet. On-Call Router puts one number in front of everything.
> Callers press a digit for the line they need — POD, Facilities, whatever you define — each with its own spoken menu label. Twilio asks the app who's on call for that line at this moment and forwards the call to their phone. No apps for the caller, no numbers to memorize.
> Staff build time-block schedules per line with smart-fill and auto-rotation, view them on a month calendar, and print or export to CSV. Need a substitute? A temporary override takes two taps and a required reason. Every scheduled line can fall back to an emergency backup number when nobody's on call, and coverage gaps are flagged loudly on the dashboard before they become missed calls.
> A live "who's on call / who's on deck" board supports tap-to-call, and every routed call is logged as a plain-English story: what the caller pressed, which line, who rang and why, and how it ended. A Super Admin health page runs sanity checks (digits, backups, HTTPS, timezone, DB, migrations) and produces a one-click support summary with all secrets masked.
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